We aim to provide clear and fair refund policies to ensure a smooth experience for our guests. Below are the details of our refund policy for bookings and cancellations.
- Cancellation by Guest: Full refund if canceled at least 14 days prior to check-in. 50% refund for cancellations made 7–13 days before check-in. No refund for cancellations within 7 days of check-in.
- Cancellation by Us: In the rare event that we cancel your booking, you will receive a full refund or an alternative accommodation option of equal or greater value.
- Non-Refundable Bookings: Certain promotional or discounted rates may be non-refundable, as indicated at the time of booking.
- Early Departure: No refunds will be issued for early departures or unused portions of your stay.
- Modifications: Booking modifications are subject to availability and may incur additional charges. No refunds for rate differences if modified within 7 days of check-in.
- Force Majeure: No refunds for cancellations due to unforeseen circumstances beyond our control (e.g., natural disasters, government restrictions), but we will offer rescheduling options where possible.
- Refund Processing: Refunds, when applicable, will be processed within 7–10 business days to the original payment method.
- Disputes: Any disputes regarding refunds must be raised within 30 days of the check-out date.
- Booking Fees: Third-party booking fees or service charges may not be refundable, depending on the platform used.
- Contact Us: For refund inquiries, email info@druvyaholidayhomes.com or call +971 58 248 4205.